TENNEROO PRIVACY POLICY
The Tenneroo websites, Tenneroo.com, and all associated Microsites (either collectively or individually referred to as the “Website”) are owned and operated by Tenneroo Limited, a company incorporated in England & Wales with company number 07363687 and having its registered office at Alpha House, 100 Borough High Street, London SE1 1LB(“we”, “us”, “our”).
Protecting You
This policy statement (the “Policy”) sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us. Please read the Policy carefully to understand our views and practices regarding your personal data and how we will treat it. Please note that use of the Website by you is subject to the Policy and the Website’s Terms And Conditions of use ("Terms and Conditions"). Where this Policy uses a word starting with a capital letter, that term will be defined in the Terms and Conditions or elsewhere in this Policy. By using this Website, you signify your acceptance of this Policy. If you do not agree to the terms of this Policy, in whole or part, you should not use this Website. Please note that this Policy applies only with respect to the information collected on the Website and not any information collected or obtained through other methods or sources.
For the purpose of the General Data Protection Regulation (GDPR) (EU) 2016/679, the data controller is Digitise Labs Limited. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws in the UK).
Our Policy ensures that any information you provide us remains private and secure. To reassure you, below we provide details of the information you provide to us, and how it will and, more importantly, will not be used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. If you want to check the information that we hold about you or if you have any questions at all about this Policy or Website, please do not hesitate to contact us via our Contact Form or in writing at our postal address: Tenneroo, PO Box 142, Cwmbran, NP44 9DH, Wales. If you find any inaccuracies we will delete or correct it promptly.
Information we may collect from you
1. Personal Information
- We may collect personal information from you in the following manners:
- Information provided at the time of registering to use the Website and subscribing to the Service (including without limitation email details)
- Information provided at the time of purchasing Vouchers on the Website. This may include (but not limited to); first and last name, postal address, e-mail address, date of birth and telephone numbers
- We do not store credit card details
- Information provided by you by filling other forms on our site; this may include posting materials to the Website or requesting further services. We may also ask you for information if you report a problem with our Website.
- We may keep a record of any correspondence between yourself and us.
- We may ask you to complete surveys for research purposes, although you do not have to respond to them.
- Details of any transaction you carry out on our Website.
- Details of your interactions with our direct mail campaigns, push notifications and other forms of marketing.
- Details of your visits to our site including, but not limited to, traffic data, location data, web blogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
The personal data we collect:
- your email address, physical address and password for our website if you register;
- your payment details if you purchase on the Site;
- your phone number and date of birth (optional);
- your location, website browsing preferences (e.g., through cookies) and purchase history to provide you with customised information on the Site and (optional) newsletters;
- details of device used for interaction, this may include (but not limited to) IP address, MAC address, Device type, Operating system;
- other information you actively send to us (e.g., via email).
You may interact with us, for example, when you:
- register, subscribe, authorise the transfer of, or create an account with us;
- open or respond to emails;
- provide information to enrol or participate in programs provided on behalf of, or together with, Sellers, merchants, co-marketers, distributors, resellers and other business partners, with your consent or as necessary to provide services you have requested;
- visit any page online that displays our ads or content;
- purchase products or services on or through the Site from the Sellers;
- connect or link to the Site via social networking tools; and
- post comments to the online communities sections of the Site.
2. Internet Protocol (IP) addresses and cookies
We may collect information about your computer including; IP addresses, operating system and browser type, to help diagnose problems with our server, and to administer this Website. An IP address is a number that is assigned to your computer when you use the Internet. Your IP address is also used to help identify you during a particular session and to gather broad demographic data. This data may be used to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. IP addresses are not linked to any personally identifiable information.
Similarly, we may obtain information about you via cookies. A cookie is a file which is stored on the hard drive of your computer using the functionality of your browser. Usage of a cookie is in no way linked to any personally identifiable information while on the Website. Once you close your browser(s), the cookie simply terminates. The information allows us to identify you, improve our site and deliver a better and more personalised service. You may choose to modify your browser to prevent cookie use - but if you do this the Website may not work properly and you may be unable to access certain parts of our Website. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you log on to our Website. These cookies will enable us to;
- estimate our audience size and usage patterns
- track the patterns of behaviour of visitors to the Website
- store information about your preferences
- customise our site according to your individual interests
- speed up your searches
- recognise you when you return to our site
Please note that our advertisers may also use cookies, and you can find more information about these cookies in our 'cookie policy.' One such advertiser is Google. Tenneroo are currently using the following Google Analytics Advertising features:
- Remarketing with Google Analytics
- Google Display Network impression reporting
- DoubleClick platform integrations Google Analytics Demographics and Interest Reporting You can opt out of these Google Analytics Advertising features by following the instructions below. You can also opt out by clicking on the following link https://tools.google.com/dlpage/gaoptout/
How to delete cookies
You can delete cookies from your device by using your internet browser. However, please bear in mind that if you delete any cookies, settings previously made on our website will be lost and it may have a negative effect on your browsing experience.
Please note the means by which you can disable / enable cookies varies from browser to browser, you should visit your browser’s help menu for more information. Remember that if you turn off cookies in your browser then these settings apply to all websites, and not just this one.
Security and Data Retention
All personal information is retained in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws in the UK. All information you provide to us will be held securely within our systems in accordance with our internal security policy and the law. We hold data up to 5 years after it is last accessed or used by us. Any payment transactions will be encrypted using technologies provided by our secure payment processing providers.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff who work for us or for one of our suppliers, advertisers, and/or affiliates. Such staff may be operating outside the EEA. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
Unfortunately, the transmission of information via the internet is not completely secure. Whilst we take reasonable precautions to safeguard this information, we may be unable to prevent unauthorized access to such information by third parties or inadvertent disclosure of such information during transit. Users acknowledge this risk when communicating with the Website.
How we use your Information
We use the information we hold about you to properly provide you with the Service and for marketing ourselves to you. The information allows us to;
- ensure that our Website content is effectively presented for you and for your computer
- provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- carry out our obligations arising from any contracts entered into between you and us
- allow you to participate in interactive features of our Service, when you choose to do so
- notify you about changes to our Service
- enable us to comply with our advertisers’ wishes by displaying the Advertisement to a targeted audience
The personal data we collect will be used to:
- Operate, maintain and improve the Site;
- Provide you with personalised direct marketing initiatives via email or push notifications on mobile devices and direct marketing offers with your consent;
- Facilitate and process orders – for example, for vouchers and other goods and services;
- Determine your eligibility for certain types of offers, products or services that may be of interest to you, and analyse advertising effectiveness;
- Answer your questions and respond to your requests;
- Establish and analyse individual and group profiles and customer behaviour;
- Communicate and provide additional information that may be of interest to you about us, the Sellers and our business partners;
- Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, marketing messages, and requested information, including on behalf of business partners;
- Administer rewards or other promotional activities;
- Manage our everyday business needs, such as administration of the Site, forum management, fulfilment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Use or to comply with the law;
- Comply with our legal obligations, resolve disputes, and enforce our agreements;
- Enhance other information we have about you to help us better understand you, determine your interests and provide you with more relevant and compelling services.
- Personalise your visits to the Site and developing the design and style of the Site to improve the services provided to you;
- Inform you about the latest changes to the Site, products, services or promotional offers that you might find interesting;
- Provide you with Customer service and support;
- Communicate (and personalise such communication) with you;
- Carry out technical and statistical analysis to measure the performance of our services and the Site.
Links
The Website contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage you to be aware when you leave our Website and to read the privacy policies of each and every site that collects personally identifiable information. This Policy applies solely to information collected by us on the Website.
Direct Emails
Please note that we may email you for the following purposes:
- as part of the Service. For example, we may send emails to you in the following circumstances:
- after registration to the Website, notifying you of your account details;
- reminder emails about the services we offer (particularly if you have not used them yet or not used them for a while);
- to send you information or Vouchers which you have asked for;
- as a newsletter;
- as promotional emails; and
- to offer related services to you from affiliates companies of Tenneroo.
Please note that if you have signed up to Tenneroo using the Facebook login, when you buy a voucher from our site, you may receive voucher details to your Facebook Messenger account.
Please note that these are opt-in email options selected when you register to the Website. However, in terms of any marketing or promotional emails we may send, we will always give you the chance to opt-out (or unsubscribe) from them in the future.
From time to time the Website may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary. Contact information may be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use of and satisfaction of the Website.
You can manage your email marketing subscription via the subscription centre. You can reach the subscription centre through your profile settings, alternatively a link to the subscription centre is provided at the bottom of every marketing email we send you. You may choose to subscribe to different marketing emails, or change the frequency of our marketing communication. Alternatively you can unsubscribe to different marketing emails or to all of them. You may update your subscription at any time.
Consent
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Tenneroo to process both types of personal data, but it must be explicitly given. Where we are asking for sensitive personal data we will always tell you why and how the information will be used.
You can access, update, rectify, and delete your information you provided to us in your profile by logging into your account or contacting us at support@tenneroo.com. Keeping your personal data current helps ensure that we can respect your preferences and offer you the goods and services that are most relevant to you.
In accordance with applicable law, you may (i) request access to any personal data we hold about you and request that it be updated, rectified, deleted or blocked, (ii) request that we refrain from further use of any personal data we hold about you, and (iii) object to our creation of user profiles about you. If you have any questions or comments about our privacy practices or this Privacy Statement, if you want to make use of any of the above rights, or other rights that you may have in relation to your personal data if you wish to close your Tenneroo account or if you have other questions or requests, please contact us at support@tenneroo.com. You can also reach us via postal mail at the following address:
Tenneroo, PO Box 142, Cwmbran, NP44 9DH, Wales
While we are ready to assist you in managing your subscriptions, closing your account, and removing your active profile, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases on the Site for financial reporting and compliance reasons.
Email Referral
If you choose to use our referral service for informing a friend about the Website, we will ask you for your friend's contact details, including (but not limited to) first and last names and email addresses. We will automatically send the friend a one-time email inviting them to visit the site. We store this information for the sole purpose of sending this one-time email. The information is discarded after the email is sent.
Disclosure of Information
Information about our customers is an important part of our business and we are not in the business of selling it to others. Tenneroo shares customer information only as described below and with Tenneroo and the subsidiaries which Tenneroo controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
- Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses sell offerings to you at Tenneroo.com. In other cases, we operate stores, provide services or sell product lines jointly with or on behalf of these businesses. You can tell when a third party is involved in your transactions and we share customer information related to those transactions with that third party.
- Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
- Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Tenneroo or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Protection of Tenneroo and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Tenneroo.com, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With Your Consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via our Contact Form or in writing at our postal address Tenneroo, PO Box 142, Cwmbran, NP44 9DH, Wales.
Our site contains links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The General Data Protection Regulation (GDPR) (EU) 2016/679 gives you the right to access information held about you. Your right of access can be exercised in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
For more details about your rights under the Act, the rules we have to adhere to in collecting and store your information and how you can check your data records, please visit https://ico.org.uk/
Changes to our privacy policy
Please note that this Policy forms part of the Terms and Conditions for use of this Website and forms part of the Agreement between you and us. We may, from time to time, amend this Policy, in whole or part, at our sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy on the Website. If we change this Policy then depending on the nature of the change we may announce the change a) on this page, b) on the homepage of the Website or c) by email, if we have your email address, so that you may be constantly aware of the information we collect and how we use it at all times. Continued use of the Website following any changes will constitute your agreement to any such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the Website.
Updating / Removal of Personal Information
If any information regarding you needs to be corrected, updated or changed it is your responsibility to advise us of the required amendments. If you inform us that you no longer desire our Service, we shall correct, update or remove your personal data provided to us.
After completion of your transaction, your payment details will not be held on our records and are destroyed from our data files immediately.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us via our Contact Form or in writing at our postal address Tenneroo, PO Box 142, Cwmbran, NP44 9DH, Wales.
Law and jurisdiction
This Agreement and any dispute arising out of if will be governed by English law. Any dispute or claim arising out of or in connection with this Agreement or its formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.